ASSISTANCE
Ordering
Ordering
Payment Methods
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.
The following payments are accepted:
Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Payment apps
You can pay via Paypal or Stripe.
This means that no banking information regarding the Customer transits via the www.voortstudio.com website.
Payment is therefore secure by the partners in charge of managing financial transaction.
The order will then be recorded and validated on acceptance of the payment by the banking service.
Changing or cancelling your order
For details on your 7 days right of return, please see the Returns Policy section of the website, lower on this page. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at clientservice@voortstudio.com
Follow the returns instructions as laid out in the Returns and exchanges section of the site, lower on this page.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site, lower on this page.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at clientservice@voortstudio.com.
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.
The following payments are accepted:
Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Payment apps
You can pay via Paypal or Stripe.
This means that no banking information regarding the Customer transits via the www.voortstudio.com website.
Payment is therefore secure by the partners in charge of managing financial transaction.
The order will then be recorded and validated on acceptance of the payment by the banking service.
Changing or cancelling your order
For details on your 7 days right of return, please see the Returns Policy section of the website, lower on this page. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at clientservice@voortstudio.com
Follow the returns instructions as laid out in the Returns and exchanges section of the site, lower on this page.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site, lower on this page.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at clientservice@voortstudio.com.
ASSISTANCE
Shipping Info
Shipping Info
Free shipping
Voort Studio offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.
Shipping can take up to 14 business days globally.
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
Orders placed before 12:00 PM (PST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.
All orders are shipped with UPS, DHL & BPost. UPS usually operates between 10am—5pm (PST) on business days and B-Post usually operates between 9am—5pm (GMT+1) on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
For US customers the prices of products are expressed in USD exclusive of taxes.
For EU & UK customers prices of products are expressed in EUR & GBP inclusive of taxes (but excluding customs duties for UK only).
For orders outside of the EU :
All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
Voort Studio cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com and BPost.com.
First-Time Order Policy
For security purposes, Voort Studio reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Insurance
Voort Studio insures each purchase during time in transit until it is delivered to you. All orders are traceable until delivered, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party is sufficient proof of delivery and fulfilment by Voort Studio.
Order status
All orders are shipped with UPS and BPost and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Voort Studio offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.
Shipping can take up to 14 business days globally.
Orders placed before 12:00 PM (PST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.
All orders are shipped with UPS, DHL & BPost. UPS usually operates between 10am—5pm (PST) on business days and B-Post usually operates between 9am—5pm (GMT+1) on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
For US customers the prices of products are expressed in USD exclusive of taxes.
For EU & UK customers prices of products are expressed in EUR & GBP inclusive of taxes (but excluding customs duties for UK only).
For orders outside of the EU :
All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
Voort Studio cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com and BPost.com.
First-Time Order Policy
For security purposes, Voort Studio reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Insurance
Voort Studio insures each purchase during time in transit until it is delivered to you. All orders are traceable until delivered, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party is sufficient proof of delivery and fulfilment by Voort Studio.
Order status
All orders are shipped with UPS and BPost and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
ASSISTANCE
Returns & Exchanges
Returns & Exchanges
Returns policy
Voort Studio has a 7-day return policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
Any claim regarding the delivery of Product(s) must be submitted in 7 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to clientservice@voortstudio.com.
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn or used, accompanied by all of its accessories, and a copy of the purchase invoice.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
Voort Studio cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Exchanges
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at voortstudio.com.
Refunds
If the complete order is returned the refund will include standard delivery costs from Voort Studio to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. Voort Studio shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 7 days by bank transfer into the account used with the credit card bearing the Customer’s name.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Important information
• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all products are exactly as you received them, with tag and seal still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• All products that come in their own box or dust bag, including but not limited to shoes and accessories, must be returned in their original, undamaged box or dust bag as this is considered part of the product.
• Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
• We will email you the return address to send your returns to as the address varies on the location of the sender.
Sale
Our regular online return and exchange policy as described above applies during sale periods.
Quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt at clientservice@voortstudio.com.
Voort Studio has a 7-day return policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
Any claim regarding the delivery of Product(s) must be submitted in 7 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to clientservice@voortstudio.com.
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn or used, accompanied by all of its accessories, and a copy of the purchase invoice.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
Voort Studio cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Exchanges
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at voortstudio.com.
Refunds
If the complete order is returned the refund will include standard delivery costs from Voort Studio to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. Voort Studio shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 7 days by bank transfer into the account used with the credit card bearing the Customer’s name.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Important information
• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all products are exactly as you received them, with tag and seal still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• All products that come in their own box or dust bag, including but not limited to shoes and accessories, must be returned in their original, undamaged box or dust bag as this is considered part of the product.
• Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
• We will email you the return address to send your returns to as the address varies on the location of the sender.
Sale
Our regular online return and exchange policy as described above applies during sale periods.
Quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt at clientservice@voortstudio.com.
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Newsletter
Sign up for a 10% discount on your first order.
© VOORT STUDIO, 2024
Sign up for a 10% discount on your first order.
© VOORT STUDIO, 2024